Our Policies

Accommodation policies

PAYMENTS & PAYMENT SCHEDULE

  • An initial deposit of 15%, determined by the rental rate and applicable tax, plus the administrative fee is required at the time of booking to successfully secure your reservation. 
  • Remaining balance is charged to the credit card on file 30 days from the date of arrival. 
  • Acceptable forms of payment are Visa, Mastercard, Discover and American Express.
  • Payments can be made at anytime online by accessing your Guest Portal on TripForth.com. 


CANCELLATIONS 

  • More than 14 days before arrival date:  15% cancellation charge
  • 14 days or less before arrival date:  100% cancellation charge

*Administrative fees and travel insurance are not subject to refund.  


RESERVATION MODIFICATIONS

  • Are accepted up to 30 days before arrival.
  • Travel insurance is only transferable within 18 months of original booking date.
  • Modifications are also subject to rate differences, availability, and minimum lengths of stay restrictions.


TAXES

  • All rental rates and fees are subject to state and local taxes.


TRAVEL INSURANCE

The purchase of Travel Insurance is highly recommended.

Travel Insurance - Standard*

  • Covers the delay, interruption, or cancellation of your trip for specified reasons including: sickness, accidental Injury, or death of you or a family member (or of a traveling companion), weather delays (with limitations), natural disasters (with limitations), unexpected changes in your employment (with limitations), and 20+ more specified reasons
  • Available at 7% of booking total 

Travel Insurance – Premium**

  • "Cancel for Any Reason” covers the delay, interruption or cancellation of your trip for specified reasons or ANY reason, such as: Changed travel plans, scheduling conflict due to a special event, concerns about the weather forecast at your destination, or any other reason you can think of!
  • Please note that Travel Insurance – Premium “Cancel For Any Reason” has the following limitations: Must be purchased during the “Book Now” process (or within 14 days of making your reservation), cancellation and claims must be made 2 (or more) days prior to your reservation’s Check-In date
  • The Play Travel Protection® Cancel for Any Reason Benefit is not available to residents of New Hampshire, New York or Washington. Residents of New Hampshire can enroll in Berkshire Hathaway Vacation Protection underwritten by Berkshire Hathaway Specialty Insurance Company.
  • Available at 9.8% of booking total

Learn more about Travel Insurance Protection HERE


CHECK-IN

  • Check-in time and location varies based on property and are displayed in each property listing and confirmation letter.  
  • Minimum age  for check-in 21.  
  • Early check-ins are not available.  
  • For reservation and check-in questions call 888.811.7850.


CHECK-OUT

  • Check-out time is 10 AM on your departure date. 


PETS & EMOTIONAL SUPPORT ANIMALS

  • No dogs, cats or other pet shall be permitted, unless otherwise stated.
  • Pet friendly accommodations are subject to a non-refundable pet fee of $150.00.
  • Animals whose sole function is to provide emotional support or comfort do not qualify as Service Animals under the ADA and are not permitted inside non pet friendly accommodations. 


SERVICE ANIMALS

  • Service Animals are always welcome.
  • Service Animals are not subject to additional fees in accordance with ADA (Americans Disabilities Act) and Fair Housing Laws.
  • Service Animals must be declared at the time of booking whenever possible and prior to the check-in in all instances. 
  • Guests declaring a Service Animal must answer the following questions:
Is the animal required because of a disability?
What work or task has the dog been trained to perform?
Documentation may be required. 


SMOKING

  • All properties have a strict non-smoking policy.


MAINTENANCE

  • Report any inoperative equipment to our office at 888.811.7850. 


PARKING

  • No RVs, campers, trailers, or mobile homes may be parked on the premise. 
  • Parking is limited to two (2) vehicles per unit, unless otherwise stated.


PARTIES & EVENTS

  • Large gatherings are prohibited without a separate agreement and advanced notification. 
  • Fraternities and sororities are prohibited. 
  • Special pricing and security deposits may be required on homes deemed “Event Homes.” 
Please contact our team for additional information.


OTHER QUESTIONS?

Call us: 888.811.7850