Guest Services Agent Position

This position is available through our sister company, KEES Vacations, in Newport News, VA. 

Main Duties/Responsibilities:

  • Answer inquiries and provide information about goods and services via phone or email.
  • Update customer accounts
  • Process customer requests
  • Convert inquiries to confirmed reservations
  • Investigate customer complaints
  • Data Entry
  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are provided proper communication and information upon their arrival


  • High School Diploma (required)


  • Detail-oriented
  • Excellent verbal and written communication skills
  • Evaluates situations effectively and with minimal supervision
  • Good listening skills
  • Effective time management
  • Shows empathy under all circumstances
  • Ability to work in high-stress situations
  • Intermediate computer skills (Office 365, Word, Excel, etc)
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Ability to work flexible hours to include weekends, holidays and on-call
  • Strong sense of responsibility and a professional presentation

Ability to work 8 hour shifts on weekends, weekdays, and holidays with open availability.

Pay: Full Time Salary + Benefits Included!

Apply online today with KEES Vacations.